Privacy Policy

1. Introduction

Legend Parking Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our parking management services, visit our website, or interact with our systems.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Vehicle and Parking Data

• Vehicle registration numbers captured by ANPR cameras
• Date, time, and location of parking events
• Photographic evidence of parking violations
• Permit information and parking authorization records

2.2 Personal Information

• Name, address, email, and phone number (when you contact us or apply for permits)
• Payment information for permit purchases or PCN payments
• DVLA registered keeper details (obtained legally for enforcement purposes)
• Correspondence and appeal documentation

2.3 Website Usage Data

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal data for the following purposes:

• Parking Enforcement: To monitor parking compliance, issue Parking Charge Notices (PCNs), and pursue unpaid charges
• Permit Management: To process permit applications, verify eligibility, and manage parking authorizations
• Customer Service: To respond to inquiries, process appeals, and provide support
• Legal Compliance: To comply with legal obligations and defend legal claims
• Service Improvement: To analyze usage patterns and improve our services
• Communication: To send service-related notifications and updates

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate Interest: Parking enforcement and property protection
• Contract Performance: Permit issuance and service delivery
• Legal Obligation: Compliance with parking regulations and debt recovery laws
• Consent: Marketing communications (where applicable)

5. Data Sharing and Disclosure

We may share your information with:

• DVLA: To obtain registered keeper details for enforcement purposes
• Debt Collection Agencies: For recovery of unpaid parking charges
• Legal Advisors: When pursuing legal action or defending claims
• Property Owners/Managers: Our clients who own the parking facilities
• Payment Processors: To process permit purchases and PCN payments securely
• Law Enforcement: When required by law or court order

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for the following periods:

• ANPR Images: Up to 6 years for enforcement and legal purposes
• PCN Records: 6 years from date of issue or resolution
• Permit Data: Duration of permit validity plus 2 years
• Appeal Documentation: 6 years from appeal decision
• Website Analytics: 26 months

Data is securely deleted after retention periods expire unless legal obligations require longer storage.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restriction: Limit how we use your data
• Right to Object: Object to processing based on legitimate interests
• Right to Data Portability: Receive your data in a structured format
• Right to Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at [email protected] or write to us at our registered address.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes encryption, access controls, secure servers, and regular security audits. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. ANPR and CCTV

Our ANPR cameras capture vehicle registration plates for parking enforcement purposes. Cameras are clearly signposted, and images are stored securely. ANPR data is processed in accordance with the Surveillance Camera Code of Practice and ICO ANPR guidance.

If your vehicle is captured on ANPR but no violation occurred, the image is typically deleted within 28 days unless retained for legitimate enforcement purposes.

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):